Version 9.4.7 issue

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sgriffin1
Posts: 20
Joined: 27 October 2018, 19:11

Version 9.4.7 issue

Post by sgriffin1 »

I recently updated to the latest software version on my computer. Lenovo Yoga Windows 11. I am unable to launch the software as a user or administrator unless I am connected to the Internet? I have tried several online suggestions with no luck. I tried with and with out the 1024 dongle hooked up, this has no effect on launching the software. Please advise me what I should attempt to do. I've run this software for 10 years without being online?
support
Administrateur
Posts: 11393
Joined: 07 December 2009, 16:32

Re: Version 9.4.7 issue

Post by support »

There may be some latency when you declare an Ethernet interface in our software and the software cannot find it.

At startup, our software asks the operating system to communicate with the interface. The operating system may then take up to about 30 seconds to return a "NO" response to our software. However, the software should not remain stuck indefinitely.

Could you please post the contents of the following file?
C:\Users\YourSessionName\TheLightingController\param.ini
We will check this possibility.
The Lighting Controller
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