[Mac] crash when moving a button

the first tab of Live, with pages and buttons
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colep
Posts: 17
Joined: 25 July 2012, 06:06

[Mac] crash when moving a button

Post by colep »

Every time I try to move a button, live crashes on my Macbook Pro. Does anyone else have this problem? I am running ShowXpress v. 6.30
Cole Pierce
Lighting Director
Fresh Life Church
support
Administrateur
Posts: 10973
Joined: 07 December 2009, 16:32

Re: Live Crash [Mac]

Post by support »

Please send us your lightshow.
We will check this.
The Lighting Controller
colep
Posts: 17
Joined: 25 July 2012, 06:06

Re: [Mac] crash when moving a button

Post by colep »

Ok, what email should I send it to?
Cole Pierce
Lighting Director
Fresh Life Church
colep
Posts: 17
Joined: 25 July 2012, 06:06

Re: [Mac] crash when moving a button

Post by colep »

Never mind, I got it and sent it. Thanks!
Cole Pierce
Lighting Director
Fresh Life Church
support
Administrateur
Posts: 10973
Joined: 07 December 2009, 16:32

Re: [Mac] crash when moving a button

Post by support »

We are not able to reproduce this problem.
Please tell us an exact procedure (which page/button) to get this problem.
The Lighting Controller
colep
Posts: 17
Joined: 25 July 2012, 06:06

Re: [Mac] crash when moving a button

Post by colep »

It just happened when I tried to move "S Wall". The move button screen comes up, but when you exit out of it, it crashed.
Cole Pierce
Lighting Director
Fresh Life Church
support
Administrateur
Posts: 10973
Joined: 07 December 2009, 16:32

Re: [Mac] crash when moving a button

Post by support »

We are still not able to reproduce the problem with button "S Wall".

Does this problem happen randomly, or always ?
Does it happen only with button "S Wall", or all buttons ?
The Lighting Controller
colep
Posts: 17
Joined: 25 July 2012, 06:06

Re: [Mac] crash when moving a button

Post by colep »

It randomly happens, if you try to move buttons long enough, it should do it.
Cole Pierce
Lighting Director
Fresh Life Church
support
Administrateur
Posts: 10973
Joined: 07 December 2009, 16:32

Re: [Mac] crash when moving a button

Post by support »

We moved all buttons of all pages in your lightshow (with a MacBook), but we are still not able to reproduce this problem.

In order to know if this problem happen exclusively with your computer, would it be possible for you to try on another Mac computer ?
The Lighting Controller
colep
Posts: 17
Joined: 25 July 2012, 06:06

Re: [Mac] crash when moving a button

Post by colep »

Ok, it might just be that I am running an older version of OSX, I will try it on a different computer. Thanks!
Cole Pierce
Lighting Director
Fresh Life Church
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