Keyboard shortcuts don't always work [fixed]

[Matthoffman58]

Since the update, when I use my keyboard shortcuts they don't always work. Many times I'll select a key and nothing happens. Anyone else seeing this?

[Matthoffman58]

Any thoughts? Saw a Facebook post with this same issue?

@support - please advise

[support]

Please post a download link of your lightshow, specify your OS, and if possible tell us how to reproduce the problem.
We will check that.

[support]

Can you please confirm also that the cursor is not in an "entry box" (location where you have to type some text, like "Manual BPM"), when the problem happen ?

[support]

https://forum.thelightingcontroller.com ... 350#p21350

[Matthoffman58]

Thank you, that fixed the issue!

I am also seeing that the control + space is not working to manually set the BPM via the keyboard. Is that a similar issue that the BPM area is active so the keyboard shortcut isn't working? Are there any fixes for this? (Please note, I'm using a MAC OS10.11.6)

[support]

We just double-checked.
'Control + space' works here under MacOS.

Please check the setting of the control key of your system.

[Matthoffman58]

The control key is set to control as it should be. When I hit control + space the mac makes a noise as if it is an invalid entry.

Any other suggestions as to why it's not working? Again, I am on IS 10.11.6, I don't think it should make a difference but are you testing on sierra?

[support]

FYI, we checked with another Macbook, and it was opening the "Spotlight search" menu. So we had to disable the option "Show Spotlight search" in the menu "System Preferences" (https://www.howtoisolve.com/wp-content/ ... arch-3.jpg) (there was "^Space" as shortcut). Afterwards, it was working as expected.

[Matthoffman58]

I have disabled the shortcut as suggested, however still no luck.

The following is a video demo'ing this. Any other thoughts where else to look?

https://www.dropbox.com/s/aesdcjrj7vcge ... 4.mp4?dl=0