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Re: Software won't launch [fixed]
Posted: 27 March 2016, 23:11
by Alan_G13
Hi
I know how to do that, and that's what we do - however, we can't open the lightshow as we can't open the software!!
Re: Software won't launch [fixed]
Posted: 27 March 2016, 23:36
by support
- go in folder "home directory/TheLightingController/"
- edit the file "param.ini"
- find the line "PROJECT = ..."
- delete this line, and save the file
Then the software will run ok, with an empty lightshow.
Caution: just in case of, we suggest you to make a backup of the file "param.ini", before you modify it.
Re: Software won't launch [fixed]
Posted: 29 March 2016, 15:36
by Alan_G13
Hi
We don't appear to have param.ini file anywhere on our system, either in the ..../TheLightingController directory or anywhere else ?
Re: Software won't launch [fixed]
Posted: 29 March 2016, 18:02
by JohnRichards
The file is in your User Account Folder
John
Re: Software won't launch [fixed]
Posted: 29 March 2016, 22:49
by Alan_G13
Hi John
Thanks for that - I'll try editing it now
Re: Software won't launch [fixed]
Posted: 30 March 2016, 19:37
by Alan_G13
Please see response from on site technician re. editing the param.ini file -
I have applied the latest fix from the support forum and……….IT WORKED!
I now have ShowXpress open on the 11-Ents Account and have managed to reload the Trecco desk and it seems to be working ok.
The only issue is that I cannot open the desk from the lightshow folder I have had to open it from a back up I have in another folder. If I move the back-up into the lightshow folder and try to open it then it crashes the software again.
But the main thing is that the software is open and working ok……………for now.